Educational technology and knowledge management services

• Determining the educational rationale for the use of technologies including IT in education.
• Understanding the educational affordances of technologies.
• Creating integration strategies.
• Building communities of practice.
• Ensuring the retention and sharing of knowledge.
• Evaluation methods to determine effective usage of technologies.
• Strategic and tactical management of IT systems for ICT-enabled learning and teaching.

Educational change services

• Determining change readiness.
• Creating urgency for change.
• Implementing frameworks for a positive change experience.
• Creating an energising vision.
• Negotiating possible employee role changes.
• Establishing roles within organisational change.
• Communicating for buy-in.
• Managing expectations during change.
• Influencing organisational culture.
• Establishing new organisational structures.

eLearning and mLearning (mobile learning) services

• Creating a strategic plan for the implementation of eLearning/mLearning. This normally include the vision, mission and values of such an initiative, strategic objectives, particular strategies to achieve these objectives, resources and organisational structures required.
• Project Management: defining the milestones, dates and deliverables as well as monitoring and managing actual progress.
• Defining the profile and the evaluation of the staff to be seconded/appointed to the eLearning/mLearning (mobile learning) Centre.
• Evaluating open source and commercial options.
• Evaluation, selection and implementation (if required) of a Web-based Learning Management System (LMS)
• Training of trainers, academic staff and students in the on-line and mLearning (mobile learning) teaching-learning process.
• Defining the criteria, then selecting and managing the pilot projects.
• Creating on-line/mLearning (mobile learning) course materials and graphics.
• Creating draft policies for the use of eLearning/mLearning (mobile learning) such as intellectual property, copyright and authenticity.
• Creating draft procedures for processes like the development and maintenance of course materials.

Distance education services

• Setting objectives for distance delivery.
• Preparing engaging learning materials.
• Scoping the logistics of the production and delivery mechanisms.