Educational technology and knowledge management services

• Determining the educational rationale for the use of technologies including IT in education.
• Understanding the educational affordances of technologies.
• Creating integration strategies.
• Building communities of practice.
• Ensuring the retention and sharing of knowledge.
• Evaluation methods to determine effective usage of technologies.
• Strategic and tactical management of IT systems for ICT-enabled learning and teaching.

Educational change services

• Determining change readiness.
• Creating urgency for change.
• Implementing frameworks for a positive change experience.
• Creating an energising vision.
• Negotiating possible employee role changes.
• Establishing roles within organisational change.
• Communicating for buy-in.
• Managing expectations during change.
• Influencing organisational culture.
• Establishing new organisational structures.

eLearning services

• Creating a strategic plan for the implementation of eLearning. This normally include the vision, mission and values of such an initiative, strategic objectives, particular strategies to achieve these objectives, resources and organisational structures required.
• Project Management: defining the milestones, dates and deliverables as well as monitoring and managing actual progress.
• Defining the profile and the evaluation of the staff to be seconded/appointed to the eLearning Centre.
• Evaluating open source and commercial options.
• Evaluation, selection and implementation (if required) of a Web-based Learning Management System (LMS)
• Training of trainers, academic staff and students in the on-line teaching-learning process.
• Defining the criteria, then selecting and managing the pilot projects.
• Creating on-line course materials and graphics.
• Creating draft policies for the use of eLearning such as intellectual property, copyright and authenticity.
• Creating draft procedures for processes like the development and maintenance of course materials.

Distance education services

• Setting objectives for distance delivery.
• Preparing engaging learning materials.
• Scoping the logistics of the production and delivery mechanisms.